Terms Of Business
This information sets out the terms of business between our firm (as an Appointed Representative) and its clients. These ‘Terms of Business’ apply until further notice and must be read in conjunction with the ‘Guide To Our Mortgage and Protection Services’. In case of any ambiguity between the documents, this ‘Terms of Business’ will take precedent. Either we or you can end these terms at any time, without penalty and this will not affect any outstanding transactions being carried out on your behalf.
Confirmation of our advice areas
Confirmation of whose products I offer
Business loans; Business Buy To Let; Consumer Buy To let:
What you will pay for our services
NB- The amount of commission will vary depending on individual circumstances; the lender and product. The exact amount of the commission will be explained to you before you apply for a loan.
NB- The amount of commission will vary depending on individual circumstances; the lender and product.The exact amount of the commission will be explained to you before you apply for a loan.
You will receive a mortgage illustration when considering a particular mortgage, which will tell you about any fees relating to it.
If we charge you a fee, and your mortgage does not go to offer stage, you will receive no refund.
Minimum Fees & VAT
The fees outlined are NOT subject to VAT. Any variation to this amount will be confirmed in writing to you before proceeding further. This may be for example for larger or more complex loans, or where your personal situation is more complex regarding income sources, taxation, residence and credit rating.
ONGOING SERVICES & FEES
The following details are for the ongoing service that we deliver to our clients.
You can if you wish to, add or enhance levels of service with your adviser if you feel appropriate (usually for an agreed fee). There is no fee for the following level of service, as we will have been paid commission from the mortgage lender or insurance provider at inception of your mortgage or protection plans.
We will make reasonable endeavours to contact you. Please be aware that should we not be able to review your mortgage before the end of any special term, this may result in you paying considerably more for your loan.
OTHER IMPORTANT INFORMATION WE FEEL YOU OUGHT TO KNOW
If You Are Not Happy With Our Service or if you have a complaint about your Adviser or any financial advice you have received from your Adviser, please contact us:
Intrinsic Complaints Department
Newcastle upon Tyne
Tel: 0191 241 0700
We will be happy to provide you with a summary of the internal procedures for handling complaints this, is available without charge upon request.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (e.g. if we arranged insurance or a regulated mortgage product).
The Financial Ombudsman Service can be contacted as follows: The Financial Ombudsman Service, Exchange Tower. London E14 9SR
Telephone 0300 1239123
You should note that if your Buy-to-Let Mortgage is not regulated by the FCA, you will NOT be entitled to refer the complaint to the Financial Ombudsman Service.
This is the current process. Should it change we will notify you the next time we meet by issuing you with an updated version of this document. If, however, you want to have the updated version sooner you can request them at any time and I will provide you with the updated compensation process.
Our Regulator – The Financial Conduct Authority
We are an appointed representative of Intrinsic Mortgage Planning Limited (FCA Register number 440718 which are authorised and regulated by the Financial Conduct Authority. Registered Office: Wiltshire Court, Farnsby Street, Swindon, Wilts. SN1 5AH.
You can check this on the FCA’s Register by visiting the FCA’s website www.FCA.org.uk/register or by contacting the FCA on 0300 500 8082.
Client Classification Levels For Your Protection
The FCA has rules which affect the rights you have as a customer.
We classify all our individual customers as ‘retail’ customers. The range of financial products and investments we recommend are tailored to meet the needs of retail customers. You will have rights under the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS). These rights will apply to the provision of the advice we provide.
In most cases these rights will also apply to the products we recommend. However, there are some exemptions for specialist products such as Enterprise Investment Schemes and Venture Capital Trusts. Your adviser will let you know if the product recommended will not have rights under the FOS or FSCS.
There are other classifications of customer that don’t have these rights. These are “professional” customers and “eligible counterparties”.
You have the right to be classified as a professional client. Should you feel you have the skills knowledge and experience to be a Professional client and don’t wish to have the same protection afforded to retail clients, please let me know and we will complete the forms necessary to reclassify you
If you have any questions regarding your classification (e.g. if you are a large company), please write to Intrinsic Financial Services Ltd Compliance Department, Wiltshire Court, Farnsby Street, Swindon, Wilts. SN1 5AH or to the Financial Ombudsman Service and FSCS.
Client Money Peace Of Mind
We do not handle Client Money. We never handle cash and will only accept a cheque made out to us in settlement of Advice and Service Charges. Our preferred method of payment is via bank transfer.
Your Duty of Disclosure
Any financial advice we provide will be based on your personal financial circumstances and objectives. It is important that the information you give us is both accurate and a true reflection of your current circumstances.
It is your responsibility to provide complete and accurate information to a provider (a provider being for example, an organisation that provides insurance, mortgage, or investment related plans).
It is important that all statements made on any proposal form, or on any additional documentation are full and accurate.
Please be aware that if you fail to disclose any relevant information, or any change of circumstances to a provider, then the terms of your desired plan may be invalidated (e.g. an insurance claim may not be paid). We strongly recommend that the information you provide is checked thoroughly prior to submission.
Paying For Advised Services
Full details of the final Advice will be provided in the Suitability Advice Report. Details of any fees payable and future service agreements will be provided in the ‘Authority to Proceed’ document prepared for you by your Adviser. You will be asked to sign and return a copy of this document to confirm your understanding and acceptance of the arrangements.
Unless agreed by us at outset all communication will be completed in English.
All advice will be conducted in the UK. We do not have permissions to give advice when either you or I are located in any overseas location regardless of whether that location is in the European Economic Area (EEA) or not.
Timing of Reports
I will send you a Suitability Advice Report setting out the reasons for my recommendation at the time of my recommendation and where applicable before implementing any advice that I have recommended. If you would like this in an alternative format e.g. Braille, Moon, Clear and Large Print, Audio documents (Cassette, CD, MP3 or Wav) or any other languages please let me know.
The service we provide is described as an ’intermediation’ service. This means we provide advice with the intention of acting between you and a product provider to arrange a financial product or service. If we did not do this, we would be liable for VAT on the fees charged. VAT is not applicable on the fees we charge for intermediation services. In arranging the sale of retail financial products an adviser fee made for advice, even if you decide not to proceed with the purchase of the recommended product, will remain VAT free where the adviser has provided you with full advice services up to that point, including all relevant documentation.
In the event that the advice services we provide become ancillary to our intermediation services, VAT may become chargeable (e.g. we review your entire financial circumstances but make no or limited recommendations).
Should this change in the future, and where VAT becomes due, we will notify you before conducting any further work. In any case, where VAT is payable on our services it will be charged in addition to the agreed fee.
Declaration of Other Interests
Intrinsic has a number of payment arrangements with various product providers to facilitate adviser learning and enhance the outcomes for our clients. Further details are available on request.
To ensure that customer interests are always put first, we operate a robust Conflict of Interest and Inducements Policy. If a potential conflict of interest does arise it will be actively managed, and we have arrangements in place to ensure that all our clients are treated fairly. If we feel that our interests conflict with yours, you will be contacted, and we will obtain your consent to proceed.
Our Loans and Ownership
Intrinsic Financial Services Limited owns 100% of the share capital of Intrinsic Financial Planning Limited, Intrinsic Wealth and Intrinsic Mortgage Planning Limited. Old Mutual Wealth Holdings Limited owns 100% of the share capital of Intrinsic Financial Services Limited.
Old Mutual Wealth Holdings Limited is part of the Old Mutual Wealth Group of companies which includes product and platform providers as well as fund managers. This may give rise to a potential conflict of interest where an Old Mutual Wealth Group company has a suitable solution for your needs. If such a situation occurs I will ensure that the Old Mutual Wealth Group solution is the best execution of your needs before making the recommendation, I will also highlight the potential conflict of interest at the time of making the recommendation.
Addressing Financial Crime
All transactions relating to the services provided by us are covered by Money Laundering Regulations 2007 and the Proceeds of Crime Act 2002. The FCA also requires that we have appropriate measures in place to prevent the furtherance of financial crime.
Our responsibilities include but are not limited to verifying the identity and address of our clients and any third party making payments on their behalf. If required, you must supply proof of your identity in accordance of the above Regulations. Identity verification checks may include electronic searches of the electoral roll and the use of credit reference agencies, which will result in a soft ‘foot-print’ on your credit records.
This foot-print is not visible to other financial service providers and does not affect your credit rating in anyway. In accordance with the Data Protection Act 1998 acceptance of these terms and conditions represents your permission for us to access this information.
Financial Services Compensation Scheme (FSCS) Current limits
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. i.e. it differs for investments, insurance, mortgages and bank accounts.
• Insurance: Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
• Mortgages: Mortgage advising and arranging is covered up to a limit of £50,000.
• Investment: Most types of investment business are covered up to a limit of £50,000.
• Deposits: Bank Type Deposits are covered up to a limit of £85,000 per institution.
Further information about compensation scheme arrangements is available from the FSCS.
The Law that we operate under
All our agreements provided are governed and construed in accordance with the laws of England and Wales. In relation to any dispute, for your protection you agree to submit to the non-exclusive jurisdiction of the English courts.
The Data Protection Act 1998
The personal information you provide will assist your financial adviser in offering you the best advice as required by the Financial Services and Markets Act 2000. The personal data you provide will be used and stored in accordance with the Data Protection Act 1998. To understand exactly what data we hold, why we hold it and your rights under the Data Protection Act 1998 our Fair Processing Notice can be viewed at www.intrinsicfs.com.